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Customer Care

Here, you can find information about all the services offered by JURA. This section contains tips and answers to frequently asked questions and explanations of terminology and symbols.

In addition, you can download operating instructions and software.

The Knowledge Builder, the interactive user guide, can be accessed or downloaded from here.

Our in-house customer service team is based in Closter, NJ and is highly trained to answer all questions regarding the set-up, use and after care of your product. We also provide sales support for customers during the purchasing process. We value and respect our customers and are committed to providing you with outstanding service.

Please contact our customer service department for any questions you may have for JURA or Capresso products.

Customer Service Hotline 1-800-767-3554


FAX: (201)-767-9684

Jura Inc. Customer Service
P.O. Box 775
81 Ruckman Road
Closter, NJ 07624

Click on individual subcategories in the main navigation menu or in the contents overview on the right.

Index of Contents
Product Registration
To register you JURA product you can use the form on this page. » more
Knowledge Builder
Let LEO assist you in operating your IMPRESSA. » more
Tips and FAQ
This contains tips on operation as well as answers to frequently asked questions. » more
Expressions and Symbols
Explanation of technical terminology and symbols used by JURA. » more
Here, you can find operating instructions for your JURA machine. » more
Download Software
You can download useful software from here. » more
Terms and Conditions
Warranty, Return Policy, Shipping & Handling, Authorized Resellers, Privacy Policy. » more